Failed SMS invitations

Twilio confirms that SMS services are now operating as normal. We also see that SMS invitations have been functioning successfully since 15:13 UTC. Please contact us at support@lightico.com should you continue to experience any issues. We apologize for the inconvenience caused.

We see that session invitations sent using sms have been functioning as normal for the past hour. We will update once Twilio confirms the issue is completely resolved.

We are seeing improvements regarding the connectivity issues experienced by Twilio, that were affecting sms invitations. We will keep monitoring the situation and publish an update within 1 hour.

We have been informed that our sms provider, Twilio, is currently experiencing an incident which is affecting sms to be sent for Lightico sessions. We will continue to monitor the situation and report back with updates.

We are receiving reports that agents see failure when initiating a Lightico session via sms. We are currently investigating the incident. Agents can use the "Re-engage" option to switch for the session invitation to be sent by email. We will publish an update within 30 minutes.