Resolved
Resolved

We've now identified the root cause and resolved the incident. New file uploads to document requests are now being processed without delay. We are doing recovery of files for sessions that were affected, the files will be available for download by 2 AM EST. Thank you for your patience.

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Gabi Berger
Investigating

We have received reports that processing of file uploads related to document requests are being delayed. This is currently being investigated. We will update on progress. Thank you for your patience.

Avatar for Gabi Berger
Gabi Berger
Began at:

Affected components
  • NA1 - North America