Lightico Notice - Customer Navigation Arrow For Multi-Paged Documents

Resolved
Resolved

The issue related to the navigation arrow for multi-paged documents has been resolved. The navigation arrow will now display as expected. Thank you for your patience.

Avatar for
Identified

The root cause of the issue affecting the navigation arrow on multi-paged documents has been identified. The issue is expected to be resolved within the next 30 minutes. We will update further in the next 30 minutes.

Avatar for
Investigating

Lightico is investigating reports of the navigation arrow not displaying for some customers on multi-paged documents as expected.

While we work on resolving this issue, an immediate workaround can be used: In the Lightico Administration settings > System settings > Esign option edit "Force review" to "Yes" and save. We will provide an update on this issue in the next 60 minutes.

Avatar for
Began at:

Affected components
  • NA1 - North America
  • EU1 - Israel
  • EU4 - Frankfurt