Lightico -Delays in the locking of completed documents

As of 8:40 PM ET (3:40 AM UTC) the latency issue locking completed documents has been fully resolved. All documents sent during the time of the incident are expected to be completed and available to download.

We apologize for the inconvenience this incident has caused and thank you for your patience.

With any questions, please reach out to us at support@lightico.com.

We have now fixed the core issue and are seeing improvements. Completed documents are processed and available to download within ~60 seconds. We continue to address the issue until service levels return to regular (less than 30 seconds).

We will post the next update once latency is fully resolved.

Thank you for your patience.

We continue to address the issue that is causing large delay in locking completed documents. We will post the next update in 60 min. Thank you for your patience.

There is still some delays experienced in the locking of documents currently, we will update once the document locking process has returned to the expected service levels

The issue related to the documents not locking and presenting the message "We are working on it, the document will be ready right away", has been identified and resolved. The backlog of pending documents and the sending of the associated event callbacks are now getting processed. We will update again in the next 30 minutes

We are currently investigating a delay in the locking of completed documents. We will update on status of this issue within 30 minutes.