Lightico - Delay in document locking

The backlog of documents that were pending to be locked or displayed the message "we are working on it", have been processed and locked. If any completed documents are still displaying the message "we are working on it", please contact Lightico Support with the session details. We apologize again for any inconvenience this issue may have caused.

We have successfully resolved the issue and the locking of documents should now be operating normally for new sessions created and for any new documents sent into an existing session. There is a backlog of unlocked documents due to this incident that will be processed and locked within the next 24 hours. We apologize again for any inconvenience this may have caused you and appreciate your patience while we worked to resolve the issue.

Our team is continuing to investigate the issue and has made progress in identifying the root cause. We are working on a solution and will keep you updated on our progress.

Our team is still investigating the issue and working to identify the root cause. We appreciate your patience and apologize for any inconvenience this may have caused. Will update further in the next 30 minutes

Lightico is investigating reports of delays in the locking of completed documents. We will provide an update on this issue in the next 30 minutes.