Resolved

We have now identified the root cause and resolved the issue. Agents can now create sessions as expected using Lightico standalone application.

On behalf of Lightico, please accept our apology for the inconvenience caused by this incident.

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Gabi Berger
Investigating

We are aware of an issue impacting agents ability to create sessions using Lightico stand alone application. Creating sessions via API is unaffected by this issue. We are working to resolve this with priority. Thank you for your patience.

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Gabi Berger
Began at:

Affected components
  • EU1 - Israel
  • EU4 - Frankfurt