Intermittent gateway time-out error when accessing Lightico

Our monitoring shows stable login access for the past hour, we will now close this incident. We apologize for any inconvenience this issue has caused.

With any questions or concerns, please reach out to us at support@lightico.com.

We have now confirmed that the intermittent gateway timeout errors experienced when attempting to login to Lightico were due to a network performance incident with our Web Application Firewall provider Cloudflare. Cloudflare has now resolved the incident and no further errors are expected. Lightico will keep this event open for an additional 30 minutes for further monitoring and ensuring that recovery is stable.

Please reach out to support@lightico.com should you experience any further difficulties accessing your Lightico account.

Thank you for your patience while we work to fully resolve this issue.

We have confirmed there are network connectivity issues which are causing the intermittent login gateway time-out errors. We are working with our providers to identify the problematic area. Thank you for your patience.

We continue to investigate the issue causing intermittent gateway time-out errors upon accessing Lightico. Our team is working diligently to identify and resolve the issue as quickly as possible. Thank you for your patience.

Lightico is investigating reports of intermittent gateway time-out errors when accessing Lightico. We will update again in 30 minutes.