Environment Latency

Access to History search function will be restored overnight. We will now resolve the incident. Thank you for your patience.

The investigation has surfaced a suboptimal behavior of the History search function which created the impact of this incident. In order to resolve the latency, the History search option has been temporarily blocked. Further action will be scheduled overnight to restore the History search function.

Creating sessions, accessing sessions, sending content and completing them are now operating as expected.

We sincerely apologize for the inconvenience caused.

We will keep the incident open for monitoring stability for an additional 30 minutes.

We've identified the root cause and are now working to resolve it. There is no more latency or failure in creating sessions, adding content or completing esigns and workflows. There is a backlog of completed documents to be processed which is currently creating latency in document locking. We expect all latency to be resolved shortly.

We continue to investigate the incident impacting Lightico EU2 environment. We have confirmed there is a critical level of latency and high failure rate across the environment. We will update again in 60 min or prior if updates are received.

Lightico is currently investigating latency on the EU2 environment that may impact creating new sessions. We will update again in 30 min.