Delay in document locking

Latency is no longer observed and document locking times is as expected. Documents that may still be pending to be locked due to the earlier incident, will be processed overnight. We apologize for any inconvenience caused.

Locking of completed files for new sessions have returned to normal processing times. Latency issues are no longer observed. Documents that may still be unlocked will be processed as a backlog within the next few hours. The Lightico production team will continue to monitor for stability.

The issue causing the latency has been identified and improvements in general latency and document locking times has been observed. We will update further in the next 30 minutes on this incident.

Delays seen in document locking and latency experienced by users in the NA1 production environment, is still under investigation. We will update further on this incident in the next 30 minutes.

Lightico is investigating reports of delays in the locking of documents that have been completed by customers.

We will update on this issue in the next 30 minutes