Upcoming Change to Lightico Service IP Address - Sandbox EU

The maintenance is now complete. Thank you for your patience. To see what changed, visit https://knowledge.lightico.com/docs/release-notes.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

This is a friendly reminder about the upcoming change to our IP address, which will take effect on Sunday, December 1st, 2024. For further details and production timeline visit: https://knowledge.lightico.com/docs/upcoming-change-to-lightico-service-ip-address

Dear Valued Client,

We hope this message finds you well. We are writing to inform you of an important update regarding our service infrastructure.

Change Details: As part of our ongoing efforts to enhance the performance and security of our services, we will be changing the primary IP addresses associated with our platform.

This change is scheduled to take place on the Sandbox EU environment during this scheduled maintenance window starting Sun, 1st December 2024, 07:00 +00:00 UTC.

Action Required: Update IP Filtering Configurations

If you use IP filtering for security when receiving requests from Lightico, please update your configurations to include our new IP addresses. The previous IP addresses will still be used as a backup, so it’s important to maintain both the old and new IPs in your application’s allow list.

New IP address for Sandbox EU: 3.124.23.121

Failure to update these settings may result in service disruptions.

You can implement these changes at any time before the scheduled update to ensure uninterrupted access to our services.

For full details about this change please go to: https://knowledge.lightico.com/docs/upcoming-change-to-lightico-service-ip-address

Support and Assistance: We understand that changes like this can be inconvenient, and we are committed to making this transition as smooth as possible. If you have any questions or need assistance with updating your settings, please do not hesitate to contact our support team at support@lightico.com or your Program Manager.

Thank you for your attention to this matter and for your continued trust in our services.

Lightico Support Team