Performance Degradation

We've now resolved the incident. Thank you for your patience.

We have now identified and resolved the issue causing the latency and increased failure rate. Completed documents are now locking as expected. We will keep this event open for another 30 minutes for monitoring stability. Thank you for your patience.

We have identified the root cause and are now observing improvements. There is a gradual recovery which is why there is still an impact seen on locking completed documents. We continue to work on the issue until service is fully recovered.

Lightico continues to investigate the incident and will provide an update in 30 minutes.

There’s a Lightico service performance degradation impacting Lightico’s EU2 Environment. We are investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.