Completed documents cannot be downloaded

Resolved
Resolved

Thank you for your patience. The issue is now fully resolved. Documents that were sent between 9pm and 7am UTC will be recovered within 24 hours. We will send another update once the recovery of these documents is completed.

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Gabi Berger
Recovering

Lightico will perform an emergency service restart which may cause a short disconnection. We apologize for the inconvenience.

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Gabi Berger
Recovering

We've fixed the core issue, new documents will now be processed. We are working on recovering documents that were sent between 9pm and 7am UTC. Thank you for your patience.

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Gabi Berger
Investigating

Lightico is currently investigating an issue where completed documents cannot be downloaded.

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Gabi Berger
Began at:

Affected components
  • EU1 - Israel
  • EU4 - Frankfurt