Completed documents cannot be downloaded
Thank you for your patience. The issue is now fully resolved. Documents that were sent between 9pm and 7am UTC will be recovered within 24 hours. We will send another update once the recovery of these documents is completed.
Lightico will perform an emergency service restart which may cause a short disconnection. We apologize for the inconvenience.
We've fixed the core issue, new documents will now be processed. We are working on recovering documents that were sent between 9pm and 7am UTC. Thank you for your patience.
Lightico is currently investigating an issue where completed documents cannot be downloaded.
- EU1 - Israel
- EU4 - Frankfurt
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