Document locking has been working as expected in the last 30 minutes, no more latency is observed. We've now resolved the incident. Thank you for your patience.
Users may experience a short disconnection of the service . This is related to resolving an identified issue with latency. We apologize for the inconvenience this causes.
Latency with document locking and delays in event callbacks triggers is still observed in some instances,. The issue is still under investigation.
Lightico is investigating reports of latency when completed documents are in the locking process. Further updates to follow
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