Resolved

Services for login and API have been stable after re-routing to a different hosting region within AWS. Please reach out to support@lightico.com if you are still experiencing any issues with any of the Lightico services. Thank you for your patience and we apologize for any inconvenience caused.

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Recovering

Investigation of the issue has found that after re-routing login and API services to a different hosting region within AWS (Amazon Web Services), the login services and affected API services are restored. We are now monitoring these services for stability.

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Identified

Lightico has identified connectivity issues which are currently impacting both login and na1 based api traffic. We continue to investigate the root cause as a critical priority. We will update in 60 minutes or prior if information becomes available.

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Investigating

The issue related to errors received when attempting to log in is still under investigation. We will provide another update on this issue in the next 30 minutes.

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Investigating

Lightico is investigating reports of failures to log in to Lightico services. We will update on this issue in the next 30 minutes

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Began at:

Affected components
  • Login Services
  • NA1 - North America
  • EU2 - London
  • EU1 - Israel
  • EU4 - Frankfurt