Service Degradation on vDoc2 and DCP EU5

All services have now been successfully restored.

Current service status:

• vDoc — Restored ✓
• vDoc2 — Restored ✓
• vScreen — Restored ✓
• DCP (EU5) — Restored ✓

We will continue to monitor all services for an additional 60 minutes to ensure full stability. If you continue to experience any issues, please contact our support team at support@lightico.com and we will assist you promptly.

Thank you for your patience throughout this incident.

Lightico Support Team

We confirm that the majority of services have now been fully restored.

Current service status: • vDoc — Restored ✓ • vDoc2 — Restored ✓ • vScreen — Restored ✓ • DCP (EU5) — Under active recovery

Our teams continue to work actively on resolving the remaining DCP (EU5) impact. We will provide a further update as soon as we have more information.

We appreciate your patience throughout this incident.

Lightico Support Team

We are seeing improvement to the previously reported incident. File uploads in vDoc2 are now completing successfully.

Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Restored ✓. Monitoring for stability. • DCP (EU5) — Under active recovery

Our teams continue to monitor all services closely to ensure full stability. We will provide a further update shortly.

We appreciate your patience throughout this incident.

Lightico Support Team

We are writing to inform you of an ongoing incident affecting some Lightico vSuite services hosted in our UK data centre, which began at 20:41 on 23 June 2026.

Current service status: • vScreen — Restored ✓ • vDoc — Restored ✓ • vDoc2 File Upload — Impacted (under active recovery) • DCP (EU5) — Impacted (under active recovery)

Our teams are actively working to restore the remaining affected services. We will provide a further update within 30 minutes.

We apologise for any disruption this may cause and appreciate your patience.

Lightico Support Team