Impact on workflows containing documents

We have now confirmed full resolution of the issue and will close the incident.

We apologize again for any inconvenience this may have caused you and appreciate your patience while we worked to resolve the issue.

With any questions, please freel free to reach out to us at support@lightico.com.

Lightico has now deployed the fix on the production environment and verified that the issues reported earlier are now longer happening. We will keep this incident open for another 30 minutes for monitoring errors. Please reach out to support@lightico.com should you experience any further difficulties with your Lightico service.

We apologize for the inconvenience caused.

We have now tested a solution successfully on a test environment and expect the issue to be resolved within 30 minutes. We will update again once the expected solution is deployed on the Lightico EU2 environment.

Lightico is currently investigating an incident impacting some workflows continaing documents (assets). There may be disconnections experienced on Lightico's EU2 environment until the issue is fully resolved. We will update again in 60 minutes.