Lightico - Investigating current issue related to completed document downloads

The issue related to documents not opening as expected after downloading has now been resolved. Any documents that have been found not to have been accessible after downloading, can now be downloaded from the session again and will now open as expected. During this period a second fix was deployed for text not appearing as expected when added to an Ad-Hoc document. Both these issues are now resolved

We apologize for the inconvenience caused during this period.

Lightico have identified the cause of the issue. A fix will be deployed in the next 30 minutes to resolve. Some customers may experience a short disconnection during this period. We will update further once the correction to the issue has taken place. Thank you.

Lightico is currently investigating an issue that impacts some completed documents from downloading and opening successfully. We will have an update on this issue in the next 30 minutes.