Resolved
Resolved

We have now resolved the incident. Documents that are sent will be processed, locked and available to download as expected. Documents that were sent prior to the resolution and keep showing "We are working on it, the document will be ready right away" will be available to download within 24 hours. We apologize for the inconvenience.

Avatar for Gabi Berger
Gabi Berger
Investigating

We are investigating reports that completed documents are not getting locked.

Avatar for Gabi Berger
Gabi Berger
Began at:

Affected components
  • EU2 - London