Resolved
Resolved

We've now resolved the incident. Thank you

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Recovering

We've resolved the cause of the delays seen with locking. The locking times have returned to normal levels and we are monitoring these responses times.

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Identified

We identified an issue with document locking delays that is continuing, we are working to resolve and will update further in the next 30 minutes.

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Recovering

Documents are now locking within the expected times.The delays of 2-3 minutes in locking of documents is no longer observed. No critical delays experienced during this period.

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Investigating

Lightico is investigating delays in the time it is taking for the locking process to complete for approved and signed documents. We will update further in the next 30 minutes

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Began at:

Affected components
  • EU2 - London