Failures sending SMS invitations and notifications

We have now resolved the issue impacting session invitations and notifications to phone numbers (SMS).

We sincerely apologize for the inconvenience caused by this incident.

Please feel free to reach out to support@lightico.com with any questions or concerns.

We have identified the cause of the issue and are working towards a solution.

Customers using their own integration for SMS communication are not impacted by this incident.

Invitations and notifications to an email can be utilized until the impact on sending SMS is resolved. If an agent is presented with a "SMS was not received. let's try again" message when trying to send an invite to a phone number, they can press the "Re-engage" button to resend the session to an email address instead.

Thank you for your patience.

Lightico is currently investigating an incident impacting the sending of SMS invitations and notifications to end-customers. Customers using their own integration for SMS communication are not impacted by this incident.

Invitations and notifications to an email can be utilized until the impact on sending SMS is resolved.

Thank you for your patience. Please feel free to reach out to our support with any questions.