November 2022

22 November 2022

Resolved Ended:

Failures sending SMS invitations and notifications

Lightico is currently investigating an incident that is impacting some profiles with the sending of SMS invitation notifications to end-customers. Customers...

NA1 - North America
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21 November 2022

Resolved Ended:

Failures sending SMS invitations and notifications

Lightico is currently investigating an incident impacting the sending of SMS invitations and notifications to end-customers. Customers using their own integ...

NA1 - North America EU2 - London EU1 - Israel EU4 - Frankfurt
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20 November 2022

Complete Ended:

Service maintenance - Lightico API

Lightico will be carrying out planned service maintenance. During this event Lightico will deploy updates to Lightico's v22.2 Add esign document to Session ...

Lightico API
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3 Days without incident

16 November 2022

Complete Ended:

Service maintenance on NA1

Lightico will be carrying out planned service maintenance. The service maintenance will affect customer accounts on Lightico's NA1 environment (North America...

NA1 - North America
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Complete Ended:

Service maintenance on EU2

Lightico will be carrying out planned service maintenance. The service maintenance will affect customer accounts on Lightico's EU2 environment (London). Duri...

EU2 - London
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Complete Ended:

Service maintenance on EU4

Lightico will be carrying out planned service maintenance. The service maintenance will affect customer accounts on Lightico's EU4 environment (Frankfurt). D...

EU1 - Israel EU4 - Frankfurt
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15 November 2022

Resolved Ended:

Lightico -Delays in the locking of completed documents

We are currently investigating a delay in the locking of completed documents. We will update on this issue as soon as possible

NA1 - North America
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Complete Ended:

Service maintenance on NA1

Lightico will be carrying out planned service maintenance. The service maintenance will affect customer accounts on Lightico's NA1 environment (North America...

NA1 - North America
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14 November 2022

Complete Ended:

Service maintenance on EU4

Lightico will be carrying out planned service maintenance. The service maintenance will affect customer accounts on Lightico's EU4 environment (Frankfurt). D...

EU1 - Israel EU4 - Frankfurt
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13 November 2022

Complete Ended:

Service maintenance on NA1

Lightico will be carrying out planned service maintenance. The service maintenance will affect customer accounts on Lightico's NA1 environment (North America...

NA1 - North America
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5 Days without incident

07 November 2022

Resolved Ended:

Increase in API errors

Lightico is currently investigating an increased error rate in API traffic. We will update in 30 minutes.

Lightico API
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06 November 2022

Complete Ended:

Service maintenance - Lightico API and Integrations

Lightico will be carrying out planned service maintenance. The service maintenance will affect customer accounts using Integrations and Lightico API. During ...

Lightico API NA1 - North America EU2 - London EU1 - Israel EU4 - Frankfurt Lightico for Salesforce
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4 Days without incident

01 November 2022

Resolved Ended:

Lightico Login Error

Lightico is investigating reports of failures to log in to Lightico services. We will update on this issue in the next 30 minutes

Login Services NA1 - North America EU2 - London EU1 - Israel EU4 - Frankfurt
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