The delay in locking of completed documents has been fully resolved. All documents sent during the time of the incident are expected to be completed and available to download.
We apologize for the inconvenience this incident has caused and thank you for your patience. If you should have any files that are not locked, please reach out to us at support@lightico.com with the details.
The issue related to the documents not locking and presenting the message "We are working on it, the document will be ready right away", has been identified and resolved. The backlog of pending documents and the sending of the associated event call-backs are now getting processed.
Engineers have identified the issue causing the delay of the documents locking. We will update further on this issue in the next 30 minutes.
We are currently investigating a delay in the locking of completed documents. We will update on this issue as soon as possible
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